Privacy Policy - Australia

Privacy Policy

Effective Date: 1st September 2023
Last Updated: 1st September 2023

Tapes To Digital ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Such as your name, email address, phone number, and address when you fill out forms or make a purchase.
• Payment Information: Credit or debit card information, collected securely through our payment processor.
• Media Information: Details of tapes and media submitted for conversion services.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, and browsing history.
• Cookies: We use cookies to enhance your experience on our website and collect analytical information.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: Process orders, complete conversions, and deliver digital files.
• To Improve Our Services: Analyse customer behavior and improve our website functionality and services.
• To Communicate: Respond to your inquiries, provide customer support, and send order updates.
• For Marketing Purposes: Send promotional offers and updates about our services, only if you have opted in to receive marketing communications.
• Legal Compliance: Comply with applicable laws and regulations.

3. Disclosure of Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share information with trusted third parties that assist us in operating our website, conducting our business, or providing services to you, such as payment processors, delivery companies, and IT service providers.
• Legal Requirements: We may disclose your information if required to comply with legal obligations, protect our rights, or respond to a legal request.
• Business Transfers: If the Company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can set your browser to refuse cookies or alert you when cookies are being used. However, some parts of our website may not function properly without cookies.

5. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

6. Retention of Your Data

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

7. SMS Communications

7.1 SMS data we collect
If you provide your mobile number and consent to receive SMS communications, we will collect and process:

• Your mobile telephone number

• Records of SMS messages we send to you (including date, time and content)

• Your responses and preferences (for example, if you opt in or out)

7.2 How we use SMS information
We use your mobile number and related SMS data to:

• Send you service-related messages (such as order updates, reminders and important notices about your tapes or digital files)

• Send you marketing messages about our services where you have consented to receive marketing

• Maintain records of your communication preferences and opt-out requests

• Monitor, audit and improve our SMS communication processes and comply with our legal obligations

7.3 Legal basis for SMS communications
We rely on your consent to send you marketing SMS messages. You can withdraw your consent at any time by following the opt-out instructions in an SMS (for example, replying “STOP”) or by contacting us using the details in the “Contact Us” section of this Privacy Policy. For transactional and service-related SMS messages (such as order updates), we process your information because it is necessary for the performance of our contract with you and for our legitimate interests in providing and improving our services.

7.4 SMS marketing and opt-out
You will only receive SMS marketing communications if you have expressly opted in. If you no longer wish to receive marketing SMS messages from us, you may:

• Reply “STOP” or as otherwise instructed in the SMS; or

• Contact us at contact@tapestodigital.com.au or 1300 827 370 and ask to be removed from SMS marketing.

We will process your request as soon as reasonably practicable. Opting out of SMS marketing will not affect service-related or transactional messages that we consider necessary for your order.

7.5 Sharing of SMS data
We may use third-party service providers to send and manage SMS messages on our behalf. These providers will only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy and are required to keep your information secure and confidential.

7.6 Retention of SMS data
We retain SMS-related information for as long as necessary to provide our services to you, to maintain records of your preferences and opt-outs, and to comply with our legal obligations and legitimate business needs. Once no longer required, your SMS data will be deleted or anonymised in accordance with our data retention practices.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access and obtain a copy of your personal data.
• The right to request correction or deletion of your data.
• The right to object to or restrict the processing of your data.
• The right to withdraw your consent for marketing communications.

To exercise these rights, please contact us at:

Email: contact@tapestodigital.com
Phone: 1300 827 370

9. International Transfers

If you are accessing our services from outside Australia or the UK, please note that your data may be transferred to and processed in Australia or the UK where our servers are located. We will take all reasonable measures to protect your data according to this Privacy Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child without parental consent, we will take steps to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Tapes To Digital
1300 827370
contact@tapestodigital.com.au